Support Articles

Welcome to the support Section. Before you submit a Support request ask yourself these questions!

Ask Yourself These Important Questions

  • Did I shut "shut off my other Facebook extensions"

    This is the number one reason for conflicts, and "Bad Things".
  • Are My "Domain" and "URL" settings correct in my Facebook App Settings?

    All to often an admin is working on a development site and these settings are actually wrong
  • Do I have any strange Javascript Errors in my Console

    Use Firebug or Chrome to inpect your page elements and click on Console. If you have JS errors, you NEED TO GET RID OF THEM.
  • Do I have error reporting on?

    This can help give Vital information to figuring out what the issue is with your set up
  • Have I read through the Support Articles?

    Very ofter we have already answered a Question to someone and made an article for you to use.

No Luck?

If after you have answered Yes to all of these you are still having problems go a head and Make a TICKET and we will help you out and get you "UP & Running!!!"

Want Us to Look?

To speed things up if you want us to have a look, please post a new set of "Super Admin" credentials in the support request that you can delete later.

Support Request Responses & Resolutions range from 1 - 3 days so be patient and give us as much info as you can.

 

Facebook Logout buttons using JFacebook

How to alter the default.php file to display your own logout button in JFacebook 

More @: Custom Facebook Buttons using JFacebook

We generate the logout button with the following:

 <div class="fblogout"><?php echo JHTML::_('xfbml.logout', $ourparams); ?></div>

Which gives you:

Read more: Facebook Logout buttons using JFacebook

 

Custom Facebook Buttons using JFacebook

JFacebook is designed to follow Joomla!1.5's general coding practices. We just really started building the Client Library and thus the HTMLxfbml class is not as complete as we would like. It does have the required methods you can use to build your own links for logging in and logging out of Facebook and your site. 

Login Buttons

The easiest way to produce a login button for Facebook is to just use the following example: XFBML "<fb:login-button></fb:login-button>". Usually there is no real need to stray from this. Having said that some of the JFacebook community and other API users in general have reported that the natively rendered button : clashes with their background.

Read more: Custom Facebook Buttons using JFacebook

How to Add LIKE Buttons to all of your Articles


Just recently, we had a question: "How do I add Facebook Like Buttons to all my Joomla Articles?"

Usually I would say "You need a 'Content Plugin'". This is the best way for 'Non Programmers' to make this happen. I am sure that there are someone out there in Joomla! land has developed something that lets you drop custom html (or in this case xfbml) into articles. 

Read more: How to Add LIKE Buttons to all of your Articles

 

Getting xxxx@proxymail.facebook.com instead of real email?

So you have started to use JFacebook and everything is going well. You've installed it and published everything and configured everything. Then you do your first "Login with Facebook" and you get something like this instead of a real email:

xxxx@proxymail.facebook.com

Well this is Facebooks way of limiting SPAM. You need to be sure that you have a Verified Facebook Account. The easiest way is to go here:  Confirm your Phone Number.

 

Facebook Social Plugins: Easy with JFacebook

 {phocadocumentation view=navigation|type=mpcn|top=126}  

Make sure JFacebook is Published.

Then, Just get the XFBML from any one of the Facebook Social Plugins and Drop it right into a Custom Module or Article Content:

This:
<fb:like></fb:like>
Yeilds:
Try some of the following on Your Site:

if using JFacebook, don't copy the <script> part from the "Get Code". It will mess things up!

That's it!
 

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