Support Articles

Welcome to the support Section. Before you submit a Support request ask yourself these questions!

Ask Yourself These Important Questions

  • Did I shut "shut off my other Facebook extensions"

    This is the number one reason for conflicts, and "Bad Things".
  • Are My "Domain" and "URL" settings correct in my Facebook App Settings?

    All to often an admin is working on a development site and these settings are actually wrong
  • Do I have any strange Javascript Errors in my Console

    Use Firebug or Chrome to inpect your page elements and click on Console. If you have JS errors, you NEED TO GET RID OF THEM.
  • Do I have error reporting on?

    This can help give Vital information to figuring out what the issue is with your set up
  • Have I read through the Support Articles?

    Very ofter we have already answered a Question to someone and made an article for you to use.

No Luck?

If after you have answered Yes to all of these you are still having problems go a head and Make a TICKET and we will help you out and get you "UP & Running!!!"

Want Us to Look?

To speed things up if you want us to have a look, please post a new set of "Super Admin" credentials in the support request that you can delete later.

Support Request Responses & Resolutions range from 1 - 3 days so be patient and give us as much info as you can.

 
 

New! Likes and Comments on My Pages

Likes and Comments on All Pages

The latest addition to JFacebook functionality is the ability to add Facebook Like Button (with or with out a Send Button) and/or a Facebook comment box to your page.

Read more: New! Likes and Comments on My Pages

Facebook Registration Social Plugin: Instructions

  • Make a new menu item for the your Facebook Registration Page
  • open the JFacebook login module and choose the "Your com_jfacebook registration menuitem" param as the menu item you just made
  • Go back to the frontend and refresh your screen

This implementation checks the database to see if there is a user and tells Facebook through an Ajax response whether or not one exists.

Watch the Video

Read more: Facebook Registration Social Plugin: Instructions

 

JFacebook Post to Wall on Register

Here are some quick instructions of the use of the "Post to Wall on Register" plugin for JFacebook users.

The Plugin

  1. Install it
  2. Configure the above settings to what ever you like

The JF Login Module

This part is important. To be able to post any information to a user's Facebook page you have to have "PERMISSION". In this case that means the "Publish Stream" permission. That means you will need to ask the user at registration for that particular access.

In the JF Login Module configuration do the following:

  1. Check the 'Yes' option in the publish_stream permission parameter
  2. Also in the JF Login Module: Check the 'yes' option in the 'Use the custom permissions below' parameter

Share Button and the Facebook Javascript SDK

One problem that we found while testing JFacebook is the conflict that occurs when you try to use a Share Button:

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while using the Facebook Javascript SDK. It would seem that doing so interrupts the defining of FB.provide and even FB.login and FB.logout. 

We didn't dive into the cause to far because we really shouldn't be using Share Buttons anyway in external sites. We should favor the Like button because they are identical to shares as far as Facebook is concerned. 


 

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